Virtual Help Desk will offer a myriad of problem-solving and management resources and support for all Academy curricula and instructors. The Virtual Help Desk is a continually evolving service that updates its database of solutions as new questions and answers are deemed relevant to share. Responses to questions are asynchronous. Student questions are handled in a forum. (A chat room is available for dialogue among instructors.) Networking Academy students, faculty, and administrators may use Virtual Help Desk to:

Virtual Help Desk is a stand-alone application, using a Web front-end with connectivity to an Oracle database. It requires a database server and a Web server.